Refund policy
Return & Refund Policy
At House of Nandrajog, we take pride in the quality and accuracy of every order we ship. We carefully inspect and package our products to ensure they reach you in excellent condition.
If your order arrives defective or with an item missing, we’re here to help.
1. Eligibility for Returns
Returns are accepted strictly within 5 calendar days of the date your order is marked as delivered.
To be eligible for a return or refund, your order must meet one of the following conditions:
- The item received is defective or damaged.
- An item that was included in your order is missing from the package.
- The wrong item was sent by us.
Returns or refunds are not available for any other reason, including change of mind, incorrect size or preference, dissatisfaction unrelated to a product defect, or simply deciding that you no longer want the product.
All return requests submitted after 5 calendar days from delivery will be considered ineligible and will not be accepted.
2. How to Request a Return or Refund
To report an eligible issue, please contact us at:
contact@houseofnandrajog.com
Your email should include:
- Your order number
- A clear description of the issue
- Clear photographs or videos showing the defect, damage, missing item, or incorrect item received
- Any other information reasonably requested by our support team
We recommend contacting us as soon as you discover an issue so that we can review and resolve it promptly.
3. Missing Items
If an item is missing from your delivery, please contact us within 5 calendar days of delivery.
We may request photographs of the package, packaging materials, shipping label, and the items received to assist with our investigation.
If our review confirms that an item was missing from your order, we will provide an appropriate resolution, which may include a replacement or refund for the missing item.
4. Defective or Damaged Items
If your product arrives defective or damaged, please contact us within 5 calendar days of delivery with clear photographic or video evidence.
Once the issue has been reviewed and approved, we may offer a replacement or refund, depending on the circumstances and availability.
Please do not return any product without receiving instructions from our customer support team.
5. Non-Returnable Orders
Except where an item is defective, damaged, missing, or incorrectly supplied, all sales are final.
We do not accept returns or refunds for:
- Change of mind
- Personal preference
- No longer wanting the product
- Incorrect expectations
- Orders placed incorrectly by the customer
- Products that have been used, damaged, altered, or mishandled after delivery
- Requests submitted more than 5 calendar days after delivery
- Any reason not specifically covered under this policy
6. Refunds
Once an eligible refund has been approved, the refund will be processed to the original payment method, subject to applicable payment-provider processing times.
The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.
7. Policy Enforcement
House of Nandrajog reserves the right to review each return or refund request and determine eligibility in accordance with this policy.
Requests that do not meet the requirements outlined above may be declined.
We also reserve the right to refuse requests where there is reasonable evidence of misuse, abuse of the return process, fraudulent activity, or violation of this policy.
8. Contact Us
For questions regarding an eligible return, defective product, damaged shipment, missing item, or refund, please contact our customer support team:
Email: contact@houseofnandrajog.com
House of Nandrajog
Quality you can trust. Service you can count on.